Need a hand?
Contact us
Email [support email]. We read every message. Reports about harmful content are looked at within 24 hours.
In the app: Settings, then Contact Us.
Mochi Pro and billing
How do I cancel Mochi Pro?
On your iPhone, open the Settings app, tap your name at the top, then Subscriptions. Pick Mochi and tap Cancel Subscription. You keep Pro until the end of the period you paid for. Deleting the app or your account does not cancel it.
How do I get a refund?
Apple handles all payments and refunds. Ask at reportaproblem.apple.com.
I paid, but Pro is not showing
Pro belongs to the Apple Account you bought it with. Make sure the iPhone is signed in to that Apple Account, then close Mochi and open it again. The app checks your subscription each time it opens. If it still does not show, email us.
Your account
How do I keep my tasks if I get a new phone?
Sign in with Apple or email (Settings in the app). Your tasks then sync to your account and come back when you sign in on the new phone. If you never sign in, your tasks live only on that phone.
I forgot my password
On the login screen tap Forgot Password, or in the app go to Settings, then Reset Password. We email you a link. Open it on the phone that has Mochi.
How do I delete my account?
In the app: Settings, then Delete Account. It removes your account and everything in it and cannot be undone. Read the full steps.
You and your partner
How do I link with my partner?
One of you makes a link code in the app and the other types it in. You can each link with one person.
How do I unlink or block my partner?
On the partner link screen tap Unlink account. To block, go to Settings and tap Block Partner. Blocking unlinks you both, and you no longer see each other's shared tasks or notes.
How do I report a note?
Open the note and tap Report. It sends us the note so we can look at it. See our Community Rules.
Invites and codes
My friend sent me an invite link
Tap the link. If you already have Mochi, it opens the app. If you are new, get Mochi first, then open it and tap Paste when it asks "Invited by a friend?". You can also type the code: Settings, then Refer a friend, then "Got a friend's code?".
My friend joined but I did not get a free skin
Your friend must be new to Mochi, signed in with Apple or email (a guest account does not count), and must use your code within 14 days of making their account. Each friend counts once. The reward shows up the next time you open the app.
My skin unlock code does not work
Each code works once, for one account. Check the letters and numbers, and make sure you are signed in. After too many wrong tries you have to wait an hour.
Other things
I am not getting reminders
Check that notifications are allowed for Mochi in your iPhone's Settings, under Notifications.